Frequently Asked Questions

Campus Master is a comprehensive education management system that automates all administrative tasks for educational institutions. It includes 13 powerful modules covering academic management, attendance, exams, fees, HR, library, transport, accounts, communication, reporting, multi-tenant support, mobile apps, and 24/7 support.

Campus Master focuses on TRUE AUTOMATION. While other systems still require manual data entry and clerical work, Campus Master automates everything - from attendance marking to result processing, fee collection to report generation. Our system eliminates manual intervention wherever possible, saving your institution countless hours every week.

Campus Master is designed for institutions of all sizes - from small schools with 100 students to large universities with thousands of students. Our flexible pricing plans scale with your needs, ensuring you only pay for what you use. Whether you're a startup school or an established institution, we have a plan that fits.

Yes! Campus Master is designed to work for all types of educational institutions including schools, colleges, universities, training centers, and coaching centers. Our flexible module system allows you to customize the platform to match your specific institutional needs.

Campus Master includes 13 comprehensive modules: • Academic Management - Complete student information system • Smart Attendance - Biometric & RFID integration with real-time alerts • Exam Management - Automated routine, seating, and result processing • Fees Management - Online payment gateway with automatic receipts • HR & Payroll - Staff management with attendance tracking • Library Management - Book tracking and fine calculation • Transport Management - Vehicle and route management • Accounts & Finance - Complete financial management • Communication System - SMS, email, and in-app messaging • Advanced Reporting - 50+ customizable reports • Multi-Institute Support - Manage multiple branches • Mobile Apps - Android and iOS for parents and teachers • 24/7 Support - Dedicated support team always available

Yes! We support biometric devices (fingerprint, face recognition) and RFID card-based attendance tracking. The system automatically syncs attendance data in real-time and sends instant alerts to parents via SMS when their child checks in or out. This eliminates manual attendance tracking and ensures accurate records.

Absolutely! Parents can access real-time attendance, grades, fee status, homework, and announcements through our mobile apps (Android and iOS). The parent app provides a complete dashboard showing everything they need to know about their child's academic progress, all updated in real-time.

Yes! Campus Master automates the entire exam cycle - from routine generation and seating arrangements to mark input, tabulation, and result processing with automatic grade calculation. No manual calculation needed. Just input the raw marks, and the system handles everything else including generating report cards and sending results to parents.

We offer three flexible plans: • Basic: ৳15,000/year (up to 500 students) - All 13 modules included - Email & WhatsApp support - 7-day money-back guarantee • Professional: ৳35,000/year (up to 2000 students) - All 13 modules included - Priority phone support - 15-day money-back guarantee - Custom report builder • Enterprise: Custom pricing (unlimited students) - Everything in Professional - Dedicated account manager - 24/7 priority support - Custom feature development - 30-day money-back guarantee All plans include free setup and training!

SMS is charged separately at ৳0.40 per SMS, allowing you to pay only for what you actually use. You can purchase SMS recharge packages based on your usage needs. This flexible approach ensures smaller institutions aren't subsidizing larger ones, and everyone pays fairly for their communication volume.

Instead of a limited free trial, we offer a comprehensive money-back guarantee that lets you experience the full system risk-free: 7 days for Basic plan, 15 days for Professional plan, and 30 days for Enterprise plan. If you're not completely satisfied, you get a full refund - no questions asked. This gives you real time to evaluate the system with your actual data.

Yes! You can upgrade your plan anytime as your institution grows. The upgrade cost will be prorated based on your remaining subscription period, so you never pay for time you've already covered. Simply contact our support team, and we'll handle the transition smoothly without any data loss.

Absolutely! We use enterprise-grade security including: • AES-256 encryption for data at rest • TLS 1.3 for data in transit • AWS cloud infrastructure with 99.99% uptime • Regular third-party security audits • Multi-factor authentication for admin access • Role-based access control for all users • Automated daily backups Your data is stored in secure, redundant AWS data centers with multiple backup locations.

No installation required! Campus Master is a cloud-based solution accessible through any modern web browser. We also provide mobile apps for Android and iOS that can be downloaded from the Play Store and App Store. This means no IT maintenance, no server management, and no software updates to worry about - we handle everything.

Campus Master requires internet access as it's a cloud-based solution. However, we recommend having a backup internet connection for uninterrupted access during critical periods. Our mobile apps have limited offline capabilities for attendance marking, which sync automatically when connection is restored.

Yes! You can export your data anytime in standard formats (CSV, Excel, PDF). We guarantee data portability and provide complete data export upon request or cancellation. Your data belongs to you, and we make it easy to take it with you whenever you need.

We provide comprehensive support through multiple channels: • WhatsApp: Response within 2 hours • Phone: 9 AM - 6 PM, 6 days/week • Email: Response within 24 hours • In-app help center with tutorials • Video tutorials and documentation Enterprise plans get 24/7 priority support with a dedicated account manager who knows your institution's specific needs.

Yes! We provide comprehensive training including: • Initial onboarding sessions for admin staff • Role-specific training for teachers, staff, and parents • Video tutorials available 24/7 • Detailed user guides and documentation • Refresher training sessions Enterprise plans include custom on-site training at your institution for hands-on learning with your actual setup.

You can reach our support team through: • WhatsApp: +88017116 52303 (fastest response) • Phone: +8809617 600800 • Email: support@campusmaster.digital Our team is available 6 days a week (Saturday to Thursday) and we're always happy to help with any questions or issues you may have.

Our committed response times: • WhatsApp: Within 2 hours during business hours • Phone: Immediate response during business hours • Email: Response within 24 hours • Critical issues: 24-hour resolution commitment We understand that school operations can't wait, so we prioritize quick resolutions for all support requests.

You own all data you input into Campus Master - period. We are merely custodians of your data and provide tools for you to export it anytime. We never claim ownership of your institutional or student data, and you can request a complete export of all your data at any time, including upon cancellation.

Never! We never share your personal or institutional data with third parties except as required by law or with your explicit consent. This includes not selling data to advertisers, not sharing with other institutions, and not using your data for any purposes beyond providing the Campus Master service. See our Privacy Policy for complete details.

We perform automated daily backups with retention periods based on your plan: • Basic: 7 days retention • Professional: 30 days retention • Enterprise: 90 days retention Backups are stored securely in multiple AWS regions for redundancy, ensuring your data is always protected against any unexpected events.

Upon cancellation, we provide a complete data export for you to keep. Your data is retained for 30 days after cancellation (to allow for reactivation if needed), then securely and permanently deleted from our systems unless required to be retained for legal purposes. We use secure deletion methods that ensure data cannot be recovered.