Terms & Conditions
Clear, fair terms that protect both your institution and our partnership. Transparency is the foundation of trust.
GDPR Compliant
EU data protection standards
Bank-Grade Security
256-bit encryption
SOC 2 Certified
Security audited
24/7 Monitoring
Continuous protection
50+
Policy Sections
99.9%
Uptime SLA
24/7
Legal Support
30 Days
Cancellation Notice
Key Terms at a Glance
Essential provisions that govern our partnership, designed for clarity and fairness.
Comprehensive Coverage
Our terms cover every aspect of our partnership, from service delivery to data ownership.
- Service definitions
- Payment terms
- Data rights
- Liability limits
Security Commitments
Enterprise-grade security standards backed by contractual obligations.
- AES-256 encryption
- TLS 1.3 transport
- SOC 2 compliance
- Regular audits
Flexible Terms
Cancel anytime with 30-day notice. No long-term lock-in contracts.
- 30-day cancellation
- Prorated refunds
- Data export
- No penalties
Welcome to Campus Master. These Terms and Conditions govern your use of our education management platform. By using our services, you agree to these terms which are designed to ensure a secure, reliable, and fair experience for all educational institutions.
By accessing and using Campus Master services, you agree to be bound by these Terms and Conditions. These terms form a legally binding agreement between your educational institution and RBD Software and Technology. Your trust is the foundation of our partnership.
Institution Responsibility
You represent that you have authority to bind your educational institution to these terms.
User Accountability
All users under your account are bound by these terms. You are responsible for their actions.
What Acceptance Means
- You understand and agree to all provisions in this document
- You will comply with all applicable laws and regulations
- You accept our Privacy Policy and Data Processing terms
- You acknowledge that these terms may be updated periodically
Campus Master provides a comprehensive, enterprise-grade education management ecosystem designed specifically for schools, colleges, and training institutions in Bangladesh. Our platform streamlines operations so you can focus on what matters most—educating the next generation.
Academic Management
Curriculum planning, class scheduling, and academic tracking
Student Information System
Complete student lifecycle management from admission to alumni
Attendance Tracking
Biometric, RFID, and manual attendance with real-time reports
Exam Management
Question banks, exam scheduling, results processing, and analytics
Fees Management
Online fee collection, automatic reminders, and financial reporting
HR & Payroll
Staff management, attendance, payroll processing, and compliance
Library Management
Catalog, circulation, and digital resource management
Transport Management
Vehicle tracking, route optimization, and student safety
Communication System
SMS, email, and in-app messaging for all stakeholders
Account security is a shared responsibility. While we provide enterprise-grade infrastructure, you play a crucial role in maintaining the security of your institution's data.
Your Responsibilities
- Provide accurate and complete information during registration
- Maintain strong, unique passwords for all user accounts
- Enable two-factor authentication for administrative accounts
- Immediately report any unauthorized access or security breaches
- Regularly review and update user access permissions
Our Commitments
- AES-256 encryption for all data at rest
- TLS 1.3 for all data in transit
- Multi-factor authentication support
- 24/7 security monitoring and threat detection
- Regular security audits and penetration testing
Account Sharing Prohibited
Sharing account credentials is strictly prohibited. Each user must have their own account with appropriate role-based permissions. Violations may result in account suspension.
Our pricing is transparent and designed to deliver exceptional value. We offer flexible subscription plans to accommodate institutions of all sizes, from small private schools to large university campuses.
| Plan | Billing | Key Features |
|---|---|---|
Basic Up to 500 students | Annual subscription | Core modules, WhatsApp support |
ProfessionalPopular Up to 2,000 students | Annual subscription | All modules, phone support, API access |
Enterprise Unlimited students | Custom billing | White-label, dedicated manager, SLA |
Payment Terms
- Subscriptions are billed annually unless otherwise specified in your agreement
- Payment is due in advance of the subscription period
- We accept bank transfers, credit cards, and mobile banking (bKash, Nagad)
- Late payments may result in service suspension after a 7-day grace period
- Price changes require 30-day advance notice
Campus Master is designed to support legitimate educational activities. We expect all users to act responsibly and in compliance with applicable laws. The following activities are strictly prohibited.
Strictly Prohibited
- Using the system for any illegal purpose
- Transmitting viruses, malware, or malicious code
- Attempting to gain unauthorized access to other accounts
- Spamming or sending unsolicited communications
- Interfering with or disrupting the service infrastructure
Content Restrictions
- Uploading infringing or pirated content
- Sharing inappropriate or offensive material
- Posting false or misleading information
- Violating intellectual property rights
- Harassment or bullying through the platform
Enforcement
Violations may result in immediate account suspension, termination of service, and legal action where appropriate. We cooperate fully with law enforcement in cases of illegal activity.
You retain full ownership of all data you input into Campus Master. We are custodians, not owners. This principle guides everything we do with your institution's valuable information.
Data Ownership
Your institution owns all data. We claim no rights to student records, financial data, or any content you create.
Export Anytime
Export your complete data in standard formats (CSV, Excel, PDF) at any time, no questions asked.
Retention Period
After cancellation, data is retained for 30 days then permanently deleted. You can request immediate deletion.
Backup Protection
Automated daily backups with 7-year retention. Point-in-time recovery available for Enterprise plans.
Campus Master and all associated intellectual property are owned by RBD Software and Technology. Your subscription grants you a license to use our software—nothing more, nothing less.
What You Cannot Do
- Copy, modify, or create derivative works of our software
- Reverse engineer, decompile, or attempt to extract source code
- Remove or alter copyright notices or branding (except with Enterprise white-label)
- Use our trademarks without written permission
- Sub-license, sell, or transfer your access rights
Your Content License to Us
By uploading content to Campus Master, you grant us a limited license to use, store, and display that content solely for the purpose of providing our services to you. This license terminates when you delete the content or close your account.
We are committed to your success. Our support team is dedicated to ensuring your institution gets maximum value from Campus Master. Support availability varies by subscription plan.
Phone Support
+880 9617 600800
9 AM - 6 PM, 6 days/week
+880 1711 652303
Response within 2 hours
Documentation
Help Center & Guides
Available 24/7
What is Included
- Technical support via WhatsApp and phone during business hours
- Regular feature updates and security patches
- Bug fixes with priority based on severity
- Scheduled maintenance with 7-day advance notice
- Online documentation and video tutorials
While we hope our partnership continues indefinitely, we understand that circumstances change. Both parties have the right to terminate this agreement under specific conditions.
We May Terminate If:
- You violate these terms or applicable laws
- Payment is overdue by more than 30 days
- Fraudulent or illegal activity is detected
- Your account remains inactive for 12+ months
You May Terminate:
- At any time with 30-day written notice
- Immediately if we materially breach these terms
- If we fail to cure a breach within 30 days of notice
- No penalties or questions asked
We stand behind our service, but it is important to set realistic expectations about liability. This section limits our liability to the extent permitted by law.
Liability Cap
Our total liability is limited to the amount you paid for services in the 12 months preceding the claim, or BDT 50,000, whichever is greater.
We Are Not Liable For:
- Indirect, incidental, or consequential damages
- Loss of profits, revenue, or business opportunities
- Data loss due to user actions or third-party failures
- Service interruptions beyond our reasonable control
- Issues caused by your internet connection or devices
These terms are governed by the laws of Bangladesh. Any disputes arising from these terms shall be resolved through good-faith negotiation, followed by arbitration if necessary.
Dispute Resolution Process
- 1Good-faith negotiation between parties for 30 days
- 2Mediation by a neutral third party if negotiation fails
- 3Binding arbitration in Dhaka, Bangladesh if mediation fails
- 4Each party bears their own costs unless arbitrator decides otherwise
Questions about these terms? We are here to help. Contact our legal and support teams for clarification on any aspect of these Terms and Conditions.
Office Address
RBD Software and Technology349/1, Amtola, Ashkona Hazi Camp
Dakkhinkhan, Dhaka - 1230
Bangladesh
Dispute Resolution Process
Initial Complaint
Submit your concern via support channel
Acknowledgment
We confirm receipt within 24 hours
Investigation
Our team investigates the issue thoroughly
Resolution
Fair resolution within 7 business days
Questions About Our Terms?
We believe in transparency. If you have any questions about these terms, our team is here to provide clarity.