Support Policy
World-class support for world-class education. We are here to help you succeed, 24/7.
GDPR Compliant
EU data protection standards
Bank-Grade Security
256-bit encryption
SOC 2 Certified
Security audited
24/7 Monitoring
Continuous protection
At Campus Master, support is not an afterthought—it is a core part of our service. We are committed to your institution's success.
Campus Master provides comprehensive, multi-channel support designed to ensure your institution gets the most out of our education management platform. Our support team is not just technical assistance—we are your partners in educational excellence.
Phone Support
+880 9617 600800
Immediate during business hours
+880 1711 652303
Response within 2 hours
support@campusmaster.digital
Response within 24 hours
We understand that time is critical in educational settings. Our Response Time Guarantees set clear expectations for how quickly you will hear back from us.
Response Time Visualizer
Service Credit Guarantee
If we fail to meet our response time guarantees, you automatically receive service credits: 2-hour delay = 5% credit, 4-hour delay = 10% credit, 24-hour delay = 25% credit.
Our support covers the full spectrum of your Campus Master experience—from initial setup to advanced troubleshooting.
Technical Support
- System setup
- Bug fixes
- Performance tuning
- API support
Feature Guidance
- How-to guides
- Best practices
- Workflow optimization
- Report customization
Training
- Admin training
- Teacher sessions
- New staff onboarding
- Video tutorials
Data Services
- Data migration
- Import assistance
- Export help
- Data validation
A powerful platform is only valuable if your team knows how to use it. Our comprehensive training program ensures your staff are confident Campus Master users.
Administrator Training
4-hour comprehensive
100% admins trainedTeacher Training
2-hour session
500+ teachersVideo Library
50+ tutorials
Available 24/7Sometimes you need answers at 2 AM. Our comprehensive documentation is available 24/7.
User Manuals
Step-by-step guides for every module, written in clear language.
Video Tutorials
Visual tutorials covering common tasks and workflows.
FAQ Database
Quick answers to the most common questions.
Release Notes
Stay informed about new features and improvements.
Ready to reach out? Our support team is standing by to help.
What Our Clients Say
"Support team resolved our issue within 30 minutes. Incredible service!"
— Principal, Dhaka
"The WhatsApp support is a game-changer for quick questions."
— Admin, Chittagong
"Training sessions were thorough and helped our staff adapt quickly."
— Director, Sylhet
Need Help Right Now?
Do not wait—our support team is ready to assist. Reach out through any channel.