We offer various support channels to ensure you get help when you need it, how you need it.
Speak directly with our expert support team for immediate assistance with complex issues.
Get quick responses via WhatsApp for everyday questions and troubleshooting help.
Send detailed inquiries for non-urgent issues. Perfect for feature requests and documentation.
Browse comprehensive guides, API documentation, and step-by-step tutorials.
Watch step-by-step video guides covering all features and common workflows.
Find instant answers to frequently asked questions and common issues.
For critical system issues affecting your institution operations, call our emergency line immediately.
Phone Support
Sat - Thu: 9 AM - 6 PM
6 days/week support
Email Support
24/7 response guaranteed
Our experienced support team is equipped to handle all aspects of your Campus Master experience.
Complete assistance with exam result processing, mark sheet generation, and academic reporting.
Support for online payment gateway integration, fee management, and financial reporting.
Help with biometric device integration, attendance system configuration, and reporting.
Assistance with admission form setup, online registration workflows, and document management.
Expert help with data backup strategies, system migration, and data recovery solutions.
Professional guidance on system setup, module configuration, and institution customization.
Rapid resolution of technical issues, bug fixes, and system optimization.
Support for data security, access control, and compliance with educational regulations.
Comprehensive training programs for administrators, teachers, and staff members.
Can't find what you're looking for? Contact our team for personalized assistance.
Learn at your own pace with our comprehensive video guides
Join hundreds of schools, colleges, and madrasas that rely on Campus Master for their daily operations
Supported by Industry Leaders
Find answers to common questions about our support services. Can't find what you're looking for? Contact our team directly.
We offer multiple support channels to ensure you get help when you need it: Phone support (+8809617 600800) available Saturday to Thursday 9 AM - 6 PM, WhatsApp support with 2-hour average response time, 24/7 email support, comprehensive documentation, and video tutorials. Enterprise customers get 24/7 priority support.
Our average response times are: Phone support - immediate during business hours, WhatsApp - within 2 hours, Email - within 24 hours. Critical system issues are prioritized and addressed immediately regardless of the channel.
Yes! For institutional clients, we provide on-site training sessions for administrators, teachers, and staff. Our training programs cover all modules and are tailored to your institution's specific needs. Contact our sales team to schedule a training session.
We provide comprehensive support including: Result processing and mark sheet generation, digital fee collection and payment gateway issues, student and teacher attendance system setup, online admission and registration workflows, data backup and migration, system configuration and customization, technical troubleshooting, security and compliance guidance, and staff training programs.
Absolutely! We have an extensive knowledge base with step-by-step guides, video tutorials, FAQ sections, and API documentation. Our video library covers all major features and common workflows, allowing your team to learn at their own pace.
Phone Support: Saturday - Thursday, 9:00 AM - 6:00 PM. WhatsApp Support: 6 days a week with 2-hour response time. Email Support: 24/7 with 24-hour response guarantee. Enterprise clients receive 24/7 priority support with dedicated account managers.
Yes, we offer complete data migration support when switching from other systems or previous versions. Our technical team will guide you through the entire process to ensure a smooth transition with zero data loss.
For critical issues affecting your institution's operations, call our emergency hotline immediately at +8809617 600800. Our technical team is available to handle urgent matters. You can also create a priority support ticket through your dashboard.
Still have questions?
Contact Our Sales TeamSee how Campus Master can transform your institution's operations. Our experts will walk you through the platform and answer all your questions.